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Marty's "Living life in chapters" A self development blog: Practice effective communication

Marty's "Living life in chapters" A self development blog

Friday, February 11, 2011

Practice effective communication


So much trouble is caused in this world due to miscommunication. It can be something quite simple such as "Can you deliver this to........ for me?" I say yes and later discovered that the item to be delivered was within the case, needing the case to be returned which I didn't do. This happened to me last week. It was no major drama, but it occurred for 1 of 2 reasons (or both). 

1. The instruction was not explicit. It involved assumption on behalf of the speaker.... possibly!

2. I did not listen carefully enough. I made an assumption and did not question the instruction. In truth I was a little distracted by what was for me a more pressing matter. The favour I agreed to was (if I'm honest) a bit of an irritation, but in the spirit of teamwork I agreed.

Clarification of the instruction did not occur.

A few years ago I attended a training course in conflict resolution. At that time, part of my role was Customer Services Manager in the motor trade. 
On the second day of the training, 2 volunteers was asked to stand up and speak on a subject of their choice for 5 minutes. The rest of the class were asked to take notes followed by the tutor asking questions about the content.

Yes, you guessed it. I chose to speak for 5 minutes about brass bands!

I picked up 2 important lessons from this exercise. I noticed that the tutor asked questions about my subject that I felt he had misunderstood.

1. Did he listen carefully enough?
2. Did I explain myself well enough?

Bearing in mind last weeks episode, it appears I need to focus a little more on listening and getting clarification! 

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Mind Alchemy
Today's work speaks about the benefits of meditation and relaxation. I find that meditation works particularly well after free writing because it helps to clear the mind of clutter. I'm practising relaxations and meditation on a daily basis now and I find it really does help. 
In the guided relaxation/meditation classes I run, I like to allow people to ask for what they want in their lives in their minds. (This occurs at the most relaxed state). More importantly, I remind folk that they also have to opportunity to listen for the answers, either consciously or sub-consciously. 
If you are engaging in daily meditation, I recommend including this in your session. I believe it can have real benefits.  

Today's blog is inspired by a blog by The Loving Path.

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